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Shipping / Pick up / Return Info

 

Shipping and Order Terms

 

Convention Pick-up Policy

  • Please confirm the convention date you will pick up.

  • Add the 24CONS code in the promo area at checkout and add the convention you will pick in the NOTE area at checkout

  • Must be picked up by the purchaser only.

  • Please bring your ID and order confirmation when picking up your order.

  • Pick-up Instructions: Bring your order confirmation and ID. Collecting on behalf of someone else? They need to specify this in their order notes.

 

General Shipping Information

  • Carriers: All orders are shipped via USPS.

  • Order Cutoff Time: Orders before 9 AM (PST) typically ship the same day. Busy periods may lead to delays.

  • Address Accuracy Responsibility- Ensure that the shipping address entered is accurate. We are not responsible for incorrect shipping addresses, missing apartment information, auto-filled errors, or typos. If an incorrect address results in a lost package, we are not liable for the lost package or for the costs associated with reshipping. If you request reshipment, you must wait until the package is returned to our location and cover the reshipment fee.

Return Policy

  • Time frame: 15 days from receipt in original condition and packaging.

  • Cost: Return shipping is the customer's responsibility—use tracked shipping to ensure safety.

  • Return Address:

     

      Psycho Coffins

      20739 Lycoming Street, Spc 142

      Walnut, CA    91789   USA

 

Refund Times:

  • PayPal: Up to 24 hours post-processing.

  • Credit Card: 5-7 business days post-processing.

  • Debit Card: 7-10 business days post-processing.

  • All cards may very.

  Please contact us PsychoCoffins@gmail.com for any further queries regarding our shipping and return policies.

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